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reviews

Why You Should Respond to Reviews

Reviews about your business are some of the most viewed items when a potential customer is researching you. Here’s why you should be responding to them.

Customer Service Representative sitting at a computer desk using a headset

What’s Your Customer Service Grade?

With social media and review sites like Yelp, customer service is more important now than ever. One bad review may not cause drastic damage to your business and its reputation, but several bad reviews can run your name into the ground.